terms.

01 access & use

1. Access to the management software (Odoo 19) is via browser, provided an internet connection is available.
2. The access address is typically {client}.opencloud.pro (or a hostname agreed in writing).
3. Access is controlled by login and password set by the Client / Opencloud.
4. Planned maintenance is communicated with as much notice as possible and, whenever feasible, outside business hours.

02 responsibilities

// opencloud

1. Keep access to the management software active, except for Client breach or force majeure.
2. Provide admin-level access when contracted.
3. Provide technical support by phone, email, chat or portal, as per the pack.
4. Ensure database backups and make them available to the Client on request.
5. Ensure confidentiality of data and security of access limited to users defined by the Client.

// client

1. Pay monthly fees and agreed one-shots on time.
2. Keep software, data and database credentials confidential.
3. Hosting/support may include certified AT invoicing when contracted (PT addons).
4. The Client may not alter the installed solution without prior Opencloud authorisation.
5. Code developed or installed by Opencloud remains Opencloud property unless otherwise agreed in writing; it may not be copied or used without authorisation.
6. Tasks are considered complete when accepted by the Client, or 15 days after implementation without contrary notice.
7. The contract renews annually and may include price updates subject to mutual approval.

03 odoo 19 · editions

1. Opencloud hosting services target Odoo 19 instances (or an agreed version), typically managed on-premises.
2. Community — open-source licence; no Odoo SA licence fee in the Opencloud total.
3. Enterprise — the licence is paid by the Client directly to Odoo SA. Any price preview on the site is indicative and is not part of the Opencloud total.
4. Modules, PT addons and customisations follow the accepted loadout / quotation.
5. Security and minor/patch updates are managed by Opencloud within the pack; major upgrades may be quoted as a one-shot.

04 pack builder · quotes

1. The on-site pack builder is a configuration and quotation tool — it is not a contract until written acceptance / invoice.
2. Monthly prices (odoo, ai, cloud, etc.) follow the selected loadout; billing is monthly or yearly as chosen.
3. Consulting and Dev are one-shot on request: the cart brief lets Opencloud propose a fee; they are not included in the monthly total.
4. Quotations sent after checkout are valid as stated (or 30 days if omitted).

05 travel

1. Opencloud travel outside its premises is billed separately.
2. The amount considers distance, time and extra costs (tolls, lodging, etc.).
3. Wherever possible, the Client is informed in advance (initial quote or estimate).

06 use of ai

1. Opencloud uses AI tools in development, support and some communications.
2. AI supports and speeds up processes; human oversight and Opencloud’s final responsibility remain.
3. The Client accepts that deliverables, support or content may involve AI assistance, without prejudice to confidentiality and quality.
4. AI does not transfer Client IP or improperly disclose confidential information beyond what is needed for the tools under appropriate conditions.

07 contact · law

1. Questions about these terms: geral@opencloud.pro or /contact.
2. Governing law: Portugal. Venue: courts of the district of Opencloud’s registered office, without prejudice to mandatory consumer-protection rules.
3. Version aligned with the Odoo 19 catalogue / pack builder on the site. If it conflicts with a signed quotation, the quotation prevails.

08 award · refunds

1. The award / kickoff payment (first payment for implementation, consulting or development — sometimes called a deposit or advance) reserves calendar, planning and project start. It is not money held in trust until work «has not yet begun».
2. That amount covers start-up cost: meetings, discovery, environment, people allocated, and other work turned down to fit the project. It is not an unused hour pack.

// we refund

1. The Client cancels in writing within 7 calendar days of paying the award amount, and work has not started (kickoff meeting, discovery, environment, development, configuration, or booked travel).
2. Mistaken transfer: overpayment (the excess is returned), duplicate payment, or payment of an invoice / tax ID that is not the Client’s.
3. Opencloud cannot or decides not to start the project.
4. Money arrived against an expired or never-accepted quotation — the mistake is corrected.

// we do not refund

1. Work has started — even if the Client only paid the award amount and Opencloud has already spent hours, meetings or resources.
2. 7 calendar days have passed since payment: the calendar was reserved, whether or not «implementation hours» were logged.
3. The Client dislikes the system after work started, or asks for a refund because they «never came to like it».
4. The Client switches partner or software, or leaves, and later asks for the award amount back.
5. The project stalls for lack of Client data, access or decisions, and the Client then cancels.
6. The request arrives after the 15-day window in section 02 (task accepted without contrary notice).
7. Hosting or support fees for periods already elapsed.
8. Third-party licences and services (including Odoo SA): Opencloud does not refund them.
9. Unused hour packs may be credited by written agreement; that does not include the award amount.

// how to ask

1. Write to geral@opencloud.pro with the invoice number, the payer’s IBAN and the reason.
2. Opencloud replies within 10 business days.
3. If a refund is due: credit note and a transfer to the original payer’s IBAN.